New framework for customers facing payment difficulty: Assessment of the retailers costs

Jeremy Tustin, Marianne Lourey 

Victorian Essential Services Commission

Published 2017-10-09

On 10 October 2017 the Victorian Essential Services Commission (ESC) announced new entitlements for residential energy customers anticipating or facing payment difficulty. ACIL Allen was engaged by the ESC to assess the retailer impacts of the new framework. 

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